Welcome to freezestrawberry. We are committed to protecting your privacy and ensuring that your personal information is handled safely and responsibly. This Privacy Policy outlines how we collect, use, and protect the information you provide when you visit our website and make a purchase.
1. Information we collect
When you visit our online store or make a purchase, we collect information needed to fulfill your order and improve your experience. This may include your name, email address, phone number, shipping address, billing address, payment details handled by secure third-party processors, and order history.
2. How we use your information
We use the information we collect to process, fulfill, and dispatch orders; calculate shipping rates and generate shipping labels; communicate order confirmations and tracking numbers; respond to customer service inquiries; and screen orders for potential risk or fraud.
3. Sharing your information
We do not sell or rent your personal information. We may share it with trusted service providers, including Australia Post for delivery, payment processors for secure transactions, and authorities where disclosure is required by law or necessary to protect our rights.
4. Data retention
We retain order information for our records unless and until you ask us to delete it, subject to legal and operational requirements.
5. Security
We take reasonable precautions and follow industry best practices to help protect your personal information from loss, misuse, unauthorized access, disclosure, alteration, or destruction.
6. International data transfers
Because we offer worldwide delivery via Australia Post, your information may be processed and stored in different locations depending on your destination country and the routing of your package.
7. Changes to this policy
We may update this Privacy Policy from time to time to reflect changes to our practices or operational, legal, or regulatory requirements.
8. Contact us
If you have questions about our privacy practices or would like to make a complaint, please contact us using the email address below.
Contact email: freezestrawberry@gmail.com.au